Business Process Outsourcing, BPO and IT Outsourcing from Affiliated Computer Services

Assistance With Your ACS Managed Student Loan:

FFEL Borrower Services
800.835.4611
www.acs-education.com

Campus Products and Services
800.826.4470
www.acs-education.com

Direct Loan Servicing Center
800.848.0979
www.dl.ed.gov

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BPO Case Studies

A hospital needed a technology transplant. Fortunately, we were on call.
Our medical team installed new lab and radiology information systems, and grafted them to the hospital’s current platform.
How to improve productivity without increasing staff? We put on a clinic.
Our solution improved staff’s credit balance productivity by 53 percent…and saved 40,000 hours in staff time.
A health insurer needed more-intelligent claims processing. We brought our IQ to the table.
After an aggressive 75-day ramp-up, we reduced cycle time by 75 percent, from an average of 10 days to just 60 hours.
An airline needed an online customer self-service solution. We passed with flying colors.
We increased online volume, slashed calls and call time, and earned awards for customer satisfaction and ease of use.
When a new product required more customer support, a telecom made a fateful call.
¿Cómo puedo ayudarle? Our bilingual customer call center outperformed the client’s own operations.
Hurricane Katrina changed everything. Except our commitment.
Through our customer service center, we re-established communications with evacuees and maintained child support payments.
Improved document processing for a global shipper? We delivered.
Our RAPID platform shortened the document processing cycle from six hours to seven minutes.
A county clerk had a vision of better records management. We delivered a 20-20 solution.
Our records management system scans, indexes, stores and provides microfilm archival copies for more than 1.2 million records.
From credit checks to cutting checks, we created a unique private loan program.
Our program created recoupable incentives, online application, preapproved credit decisions – and thousands of new borrowers.
When a university launched a new online curriculum, we provided a lesson in support.
Our financial aid processing and call center solutions made us BOOC (Big Outsourcer On Campus).
When the going got tough, a real estate financier got us on the phone.
We improved service levels while reducing costs – and achieved an immediate $1 million savings.
Behind a great student loan service, there’s a great (anonymous) servicer.
Our private label solution provides 225,000 borrowers with an assortment of services – all branded with the institution’s name.
A hospital wanted the gold standard in care management. We gave it the MIDAS+ touch.
Using our solution to seamlessly automate all departments, the hospital achieved a $2 million savings.
We’ve improved the dental health of 26,000 children. Now that’s something to smile about.
Teaming up with dental organizations across the U.S., we help educate low-income kids on proper dental care, so they avoid oral health problems later on.
When a complex Medicare program launched, a healthcare provider found a prescription for service.
By partnering with us to provide customer service, the company enjoys 97 percent quality scores from its very satisfied callers.
A Texas city’s transit system needed an overhaul. Houston, we have a solution.
We gave the nation’s fourth-largest city one of the world’s first – and most innovative – online ticket purchasing and reloading services.
Our student loan repayment program for a major lender? It’s in a class by itself.
Within just three months of its launch, our innovative early-repayment program became the #1 choice for borrowers.
Michigan wanted to make simple, paperless payments. We put it all on our card.
By replacing a paper process with electronic transactions, our solution helps 230,000 people in need receive their funds faster.
Records were stored in stairwells and hallways. We cleared the way.
By digitizing its land records, Staten Island can now process 130,000 documents per year – quickly, accurately and cost-effectively.
Paramedics provide critical care. We provide critical information…on the spot.
When ambulances are equipped with our solutions, paramedics and hospitals gain instant access to patient health data – when and where they need it most.
To cure an insurer’s medical billing headaches, we’re what the doctor ordered.
Our automated workflow process efficiently processed over 4.5 million bills per year, helping the client grow revenues by 39 percent.
Missouri’s Medicaid healthcare information was fractured. We healed the break.
Doctors can again focus on making patients healthier, while State administrators spend less to deliver more.
Air France wanted to convert paper tickets to electronic. We put them on Le Nuage Neuf.
We process four million tickets per month, with a 48-hour turnaround time and a 99.5 percent accuracy rate. C’est magnifique, non?
A college needed to field students’ questions. We answered the call.
A private four-year college was facing the loss of their vendor, who had been handling the school’s inbound calls related to financial aid, registrar and admissions.
Oklahoma needed to streamline its childcare system. We didn’t kid around.
Our e-Childcare system is saving money – which the State is using to provide more services to more kids.
Our solution for a large lender prevented students from flunking Loan Repayment 101.
Within three months, default rates fell 20 percent, and more than 1,000 loans were kept current on the lender’s books.
A healthcare facility’s falling revenues created a headache. They called us in the morning.
We put process improvements in place, and led the health system to a new cash collection record.
Fare-dodgers were robbing a transit system of revenue. We put an end to the free rides.
We provided Lyon with a better fare-collection solution, as well as a complete overhaul of its central information-gathering.

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ACS: A Leader in Business Process Outsourcing and IT Services

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BPO Case Studies