Customer Service and Customer Loyalty

Xerox CEO on ACS and Customers
Xerox CEO Ursula Burns says the impact of the Xerox acquisition of ACS on customers will be immediate. Through a combination of services, technology and innovation, the combined company is pursuing a $500 billion market focused on document and process management for businesses and governments.

Innovation in Government Records Management
Cynthia Mitchell, County Clerk of Denton County, Texas, discusses the importance of innovating in order to provide the best customer service.

Impacting Citizens’ Lives
Joe Doherty, Group President of ACS Government Solutions, discusses how ACS delivers to its constituents dependable and reliable service.

Emphasize Customer Benefit
Frank Hauck, Executive Vice President of Global Marketing/Customer Quality at EMC Corporation, talks about EMC’s current strategies to preserve and reinvest cash to protect competitive position.

Focus On Simplicity
Joe Purzycki, former Chief Operating Officer at Barclaycard, discusses the strategies he uses to increase customer loyalty in the current market climate.