Key Traits of Successful Companies Today

Getting the Most out of an Operations Partner
Joe Doherty, Group President of ACS Government Solutions, discusses the importance of communication when trying to get the most out of an operations partner.

Are ACS Services to Denton County Measuring Up?
Cynthia Mitchell, County Clerk of Denton County, Texas, discusses her experience of working with an outside service provider.

Results of County Government Using ACS
Cynthia Mitchell, County Clerk of Denton County, Texas, discusses why she chose ACS as Denton County’s service provider and strategic partner.

Mitigate Flaws
Joe Purzycki, former Chief Operating Officer at Barclaycard, discusses what Barclaycard is doing to improve business process efficiency.

Stand on the Shoulders of Others
Peter Bendor-Samuel, CEO of Everest Group and Outsourcing Center, gives his advice to companies considering outsourcing for the first time.

Find Your Comfort Zone
Rick Simmonds, Partner at Alsbridge plc, talks about whether outsourcing is more suitable for a narrow range of processes or should be more broadly applied.

Focus on the Core
Peter Allen, Former Partner and Managing Director at TPI, talks about the best ways to “get it right” when transitioning to outsourcing.

Get the Process Right from the Beginning
Randy Pond, Executive VP of Operations, Processes and Systems at Cisco, discusses which three things you need to do right when outsourcing.

Outsourcing: More of What You’ve Always Wanted
Mike Hager, President of Hager Strategic, Inc., discusses how to make a pain-free transition into outsourcing.

Getting Over the Fear of Losing Control
Lora Villarreal, Exec. VP and Chief People Officer at ACS, discusses the biggest concern of clients when transitioning to outsourcing.