What the Acquisition Means for Our Customers (PDF)
Familiar faces deliver new end-to-end processes, innovation and globalization so clients can focus on their real business. ACS President and Xerox...
Rebecca Scholl
Make Your Call Center a Proactive Sales Engine (PDF)
Customer loyalty is earned one interaction at a time. Given the realities of a global economic recession, those companies firmly entrenched in...
Chris Engle
Love Thy Customer (PDF)
Delivering more than service, but brand-centricity is the differentiator. An effective contact center strategy can increase customer loyalty and drive...
Matt Purvis
Making Customer Care Operations More Competitive Through Industry-Leading Tools (PDF)
Across all companies and industries, the customer experience plays a crucial role in maintaining competitiveness and driving profitability. To ensure...
Chris Tanquill
Realities and Challenges of Increasing the Utilization Rates of Customer Care Centers (PDF)
Is your contact center a vital asset? Organizations are well served to use the current economic crisis to think critically about what they are doing,...
Tom Blodgett
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